In understanding the path from product awareness to purchase, we have found cases where recommendations from others, such as spouses or acquaintances, have led to the purchase or introduction of products and services.
Therefore, in order to capture the actual situation of "spouses or other individuals making the purchase decision", we conducted interviews from the spouse's point of view, focusing on households that bought a car at the request of the spouse.
We hope that this research will inspire various product development processes, such as creating customer journey maps. This study was conducted with special permission from the Asmarq monitor.